SHIPPING POLICY
Updated on 24 July 2024
At The Great White Frames, we take pride in our efficient shipping methods and careful packaging to ensure that your items arrive in perfect condition. We offer free worldwide shipping and aim to deliver your order in a timely manner.
Once your order is placed and payment is confirmed, it usually takes 1-2 business days to process the order. After processing, for all international orders, shipping times may vary depending on the destination and customs procedures, but it usually ranges from 7-14 business days. Please note that during peak seasons or special promotions, processing and delivery times may be slightly longer. We always strive to keep you informed with tracking information once your order is on its way, so you can monitor its progress right to your door.
RETURN & REFUND POLICY
Updated on 24 July 2024
We want you to love your purchase from The Great White Frames. If for any reason you are not completely satisfied, we offer a straightforward return policy. Whether you've changed your mind or received a product that doesn't meet your expectations, you can return it within 15 days of receipt for a full refund.
The customer shall bear the return shipping cost unless the orders are incorrect or damaged upon arrival. All returned items must be in their original condition, unused, and in the original packaging. Please note that custom frames are non-refundable unless they are damaged upon arrival. You can contact our customer service team through our website to initiate a return. Refunds will be processed within 7-10 business days after receiving the returned item. However, please note that refunds of potential local import duties are not our responsibility. We recommend checking with your local customs office for more information.
In a very rare occasion when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check, we may have to cancel your order. You will be notified about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once we confirm your request.